Skip to content

Legal

Terms of Service

The agreement covering your use of CogniHR — what you can expect from us, and what we expect from you.

Last updated AllCognix AI Technologies Pvt Limited

1.The agreement

These terms are a contract between you and AllCognix AI Technologies Pvt Limited covering your use of CogniHR — the web application, its API, and everything in it: candidate sourcing, job posting, applicant tracking, assessments, interviews, offers, onboarding, engagement and analytics.

By creating an account or using the service you accept these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

If you do not accept these terms, do not use the service.

2.Accounts and eligibility

  • You must be at least 18, or of legal age to enter a contract where you live.
  • Account credentials are personal. You are responsible for what happens under your account, including actions by anyone you invite into your workspace.
  • Tell us promptly at [email protected] if you believe an account has been compromised.
  • Administrators can grant and revoke roles. Those roles are enforced on our servers, not only in the interface.

3.Your data stays yours

Everything you put into CogniHR — job descriptions, applicant records, résumés, assessment results, employee documents — remains yours. You are the controller of that data; we process it on your instructions, as set out in the Privacy Policy.

You grant us the licence we need to run the service: to store, transmit, display and process that data so the product works for you, and to share it with the subprocessors listed in the Privacy Policy. Nothing more.

We do not sell your data, and we do not use your candidate data to train our models. We may use aggregated, de-identified statistics — counts, timings, error rates — to improve the product.

You can export your data at any time. On termination you have 30 days to export, after which we delete it on the schedule in the Privacy Policy.

4.Your responsibilities as an employer

CogniHR is a tool used to make employment decisions, and that carries obligations we cannot discharge for you. You are responsible for:

  • Having a lawful basis to collect and process the candidate and employee data you upload, and giving those people the notice their law requires.
  • Complying with employment, anti-discrimination and data protection law in every jurisdiction you hire in.
  • Reviewing what the platform produces. Assessment scores, screening summaries and rankings are inputs to a human decision, not the decision.
  • The accuracy of job postings, offers and the documents you send to candidates.

5.Acceptable use

You agree not to:

  • Upload data you have no right to hold, or scrape candidate data in breach of another platform's terms.
  • Use the service to discriminate unlawfully against any candidate or employee.
  • Attempt to access another customer's data, probe or bypass our access controls, or run security testing without written permission.
  • Upload malware, or use the code-execution sandbox for anything other than assessing a candidate's submission.
  • Resell, sublicense or white-label the service, or use it to build a competing product.
  • Circumvent usage limits, share one account across an organisation to avoid charges, or automate the interface to evade rate limits.

We may suspend an account that breaches this section. Where the breach is not causing active harm, we will ask you to fix it first.

6.Plans, credits and payment

CogniHR is priced by usage rather than per seat. Subscriptions cover access; AI credits cover the work — sourcing searches, generated assessments, assistant queries and similar metered operations. Current prices are on the pricing page.

  • Subscription fees are billed in advance for the period you select.
  • Credits are purchased in advance and drawn down as you use them.
  • Fees are exclusive of taxes. Where we are required to collect tax, it is added at checkout.
  • Payments are handled by Stripe. We do not store your card details.
  • If a payment fails we will retry and notify you. Access may be suspended if an invoice remains unpaid after 14 days.

Refunds and cancellation are covered by the Refund & Cancellation Policy, which forms part of these terms.

We may change prices with 30 days' notice. A change takes effect at your next renewal, never mid-period, and credits already bought keep the price you paid.

7.Availability and support

We aim for high availability but do not promise uninterrupted service on standard plans. Planned maintenance is announced in advance where it will be noticeable. Enterprise agreements may include a separate service level commitment, which then takes precedence over this section.

Support runs by email at [email protected] during business hours.

8.Third-party services

Some features depend on third parties — model providers, the code-execution sandbox, the candidate data provider, email delivery and payments. They are listed in the Privacy Policy. If one of them changes, degrades or withdraws its service, the corresponding feature may change with it. We will tell you before removing a feature you are actively using.

9.Intellectual property

The software, interface, documentation and brand remain the property of AllCognix AI Technologies Pvt Limited. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing. Nothing here transfers ownership. Feedback you send us we may use freely, without obligation.

10.Warranties and disclaimers

We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided "as is": we do not warrant that it will be error-free, that AI-generated content will be accurate, or that it will meet a specific hiring outcome. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

11.Limitation of liability

Neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings. Our total aggregate liability under these terms is capped at the fees you paid in the twelve months before the event giving rise to the claim. This cap does not apply to your obligation to pay fees, or to liability that cannot lawfully be limited.

12.Term and termination

These terms run for as long as you have an account. You can close your account at any time from the billing settings or by writing to us; cancellation takes effect as described in the Refund & Cancellation Policy.

We may terminate for material breach that is not remedied within 14 days of notice, or immediately where the breach is causing harm to the service or to other customers.

On termination your right to use the service ends, you have 30 days to export your data, and the sections on your data, intellectual property, liability and governing law survive.

13.Governing law and changes

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction, without prejudice to any mandatory consumer or data protection rights you hold where you live.

We may update these terms. The date at the top of the page changes when we do, and we will give account holders at least 30 days' notice by email before a material change takes effect. Continuing to use the service after that date means you accept the revised terms.

Questions about this policy

Write to [email protected] and we will respond within 30 days. For anything that needs a conversation, the contact page reaches the same team.